Privacy Policy

1. Introduction

Henderson Counseling Services (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website at hendersoncounseling.net.

This website is for informational purposes only. Clinical records and protected health information (PHI) are governed by HIPAA and handled separately from this website.

2. Information We Collect

When you use our contact form, we collect the information you provide — including your name, email address, phone number, and message. We use this information solely to respond to your inquiry.

We may also collect non-personally identifiable information through analytics tools (such as Google Analytics 4), including pages visited, time on site, and general location data. This data is used to improve our website.

3. How We Use Your Information

We use the information collected to:

• Respond to your inquiries and appointment requests
• Improve our website and user experience
• Comply with legal obligations

We do not sell, trade, or share your personal information with third parties for marketing purposes.

4. Contact Form & HIPAA Notice

Our website contact form is not HIPAA-compliant and is not encrypted. Please do not submit protected health information (PHI), medical history, or sensitive clinical details through this form. It is intended only for general inquiries and appointment requests.

Once you become a client, all clinical communication will occur through HIPAA-compliant channels as required by law.

5. Cookies & Analytics

We use Google Analytics 4 to understand how visitors interact with our website. Google Analytics uses cookies — small text files stored on your device — to collect aggregated, anonymized data. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

6. Data Retention

Contact form submissions are retained only as long as necessary to respond to your inquiry and for legitimate business purposes. Analytics data is retained per Google’s standard retention settings.

7. Your Rights

You may request to access, correct, or delete personal information we hold about you by contacting us at kirk@hendersoncounseling.net.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

9. Contact

If you have questions about this Privacy Policy, please contact us at kirk@hendersoncounseling.net or call 615-996-1894.